Return and Exchange
Return and Exchange Policy
To ensure comprehensive support for our valued customers, we offer the following return and replacement guidelines:
1. Return of Non-Defective Products (Buyer’s Discretion)
- The buyer may request an exchange or return of intact, non-defective products purchased through the store, provided:
- The product is in its original packaging and unused condition.
- All included accessories, gifts, or free items are returned in their original state.
- A valid purchase invoice is provided.
2. Return of Defective or Non-Compliant Products
- The buyer may request an exchange or return if the product is defective or does not match the specifications advertised on the product page, provided:
- The defect is not due to the buyer’s misuse or error.
- All accessories, gifts, or free items are returned in their original condition.
- A valid purchase invoice is provided.
3. Return Window
- Returns or exchanges are accepted within 7 days from the date of product receipt.
4. Refund Process / Price Difference
- Refunds: The store will refund the payment within 3–14 business days after receiving the returned product.
- Exchanges: The price difference between the exchanged product and the new product must be settled.
5. Shipping Costs
- Customer-Requested Returns (non-defective): The buyer bears all return, exchange, and shipping costs.
- Store-Responsible Returns (defective/non-compliant): The store covers all return, exchange, and shipping costs after verifying the defect or mismatch.
6. Return/Exchange Request Review
- For defective products, the store will inspect the item.
- If the defect is due to the buyer’s fault (e.g., misuse), the store may reject the request or charge the buyer for damages.
- If the buyer refuses to reclaim the product after rejection, the store reserves the right to dispose of the product 24 hours after refusal.
Dia Al-Bishayer Trading Company